What we build / CSR queue
CSR Action Dashboard
One list your office works top to bottom.
Missed calls, unanswered texts, quiet estimates and finished jobs with no invoice land in one queue, ranked by what costs you money first. The reason is on every ticket, and tickets close themselves when the work happens.
Works on top of HouseCall Pro or your operations software.
The complaints it answers.
"We missed a call and nobody called back."
Every missed call becomes a ticket within minutes, and closes on its own when someone calls back.
"A customer texted and it got buried."
Unanswered texts become tickets. A plain "ok, thanks" doesn't.
"Jobs get finished and never invoiced."
A job marked done with no invoice raises a ticket for the office.
How it works
In plain words.
- It reads what's already in your job software (calls, texts, estimates, jobs) and checks it every few minutes.
- Anything that needs a person becomes a ticket with the reason written on it, ranked so the costly things sit at the top.
- When the work happens in your software (the call-back, the reply, the invoice), the ticket closes itself. Your team never has to tidy the list.
Ranked by what costs you money first
The reason on every ticket
Closes itself when the work is done
Notes post back to the customer record
Works on a phone as well as a desk
Want this in your office?
Twenty minutes. You leave with a short list of where your leads and estimates are leaking, whether we work together or not.